Return and Refund Policy

At Balren, if something is not right with your order, you may request a return within 30 days of receiving your package.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Request submitted within 30 days of delivery
• Products are unused and in original condition
• All original packaging, tags, and components are included
• Items show no signs of use or damage caused after delivery

Requests made after the 30-day window cannot be accepted.

How to Request a Return

To begin the return process, please follow these steps:

• Email us at support@balren.com with your order number and reason for return
• Wait for our team to review and respond with return approval and instructions
• Carefully package the item to ensure it is protected during transit
• Ship the item back using the instructions provided

Refund Timeline

Once your returned item has been received and inspected, approved refunds will be processed back to your original payment method.

Refund processing may take up to 7 business days, depending on your bank or payment provider.

Exchanges

If you would prefer to exchange an item instead of receiving a refund, please contact our support team at support@balren.com.

Exchanges are only possible if the requested item is available at the time of processing.

Return Shipping

Customers are responsible for covering return shipping costs. No additional handling fees are charged by Balren.

Changes or Cancellations

If you need to update or cancel your order, please contact us at support@balren.com as soon as possible.

Changes can only be made before the order has been processed for shipment.

Damaged or Wrong Orders

If you receive an item that is damaged or not correct, please contact our support team with your order details and photos of the issue so we can assist you quickly.

Additional Information

For more details about order policies and conditions, please refer to our Terms of Service.